FAQ
Quick answers to common questions about setup, security, billing, and operations.
How long does setup take?
Most teams complete first integration within 30-60 minutes using the getting started guide.
Do you support on-prem deployment?
Enterprise plans support private cloud and on-prem deployment models. Contact sales for architecture review.
What data is retained?
Retention depends on tier: Starter 7 days, Pro 90 days, Enterprise custom retention windows.
Can I use my existing SIEM?
Yes. Black Fortress integrates with major SIEM, endpoint, and alerting tools via API, syslog, and webhooks.
How does support work?
Starter includes email support, Pro includes priority channels, and Enterprise includes 24/7 incident response support.